Last Updated: August 7, 2026
Raghuvanshi Travels respects your privacy and is committed to protecting the personal information you provide when using our website, booking services, and related services.
This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices available to you.
1. Information We Collect
Depending on how you use our services, we may collect:
Personal Information
- Full name
- Mobile number
- Email address
- Age or other passenger information where required
- Government identification details where legally or operationally necessary
Booking Information
- Journey details
- Boarding point
- Destination
- Travel date
- Seat/berth selection
- Booking ID
- Ticket information
Payment Information
Payments may be processed through third-party payment gateways.
We generally do not directly store complete card, banking, or other sensitive payment credentials unless specifically required and lawfully handled.
Technical Information
When you use our website, certain technical information may be automatically collected, including:
- IP address
- Browser type
- Device information
- Operating system
- Website activity
- Pages visited
- Approximate usage information
- Cookies and similar technologies
2. How We Use Your Information
We may use collected information to:
- Process bus bookings
- Generate and deliver tickets
- Process payments
- Provide customer support
- Communicate booking updates
- Send boarding and journey information
- Provide cancellation and refund assistance
- Improve website functionality
- Prevent fraud and misuse
- Maintain security
- Meet legal and regulatory obligations
- Improve our services and customer experience
3. Communication
We may contact you through phone, SMS, email, WhatsApp, or other available channels regarding:
- Booking confirmation
- Payment status
- Journey updates
- Boarding information
- Cancellation or refund status
- Customer support
- Important service notifications
Marketing communications, where applicable, may be subject to your preferences and applicable law.
4. Cookies
Our website may use cookies and similar technologies to improve functionality, understand website usage, remember preferences, and provide a better user experience.
You may be able to manage cookies through your browser settings. Disabling certain cookies may affect website functionality.
5. Sharing of Information
We may share relevant information with trusted third parties when reasonably necessary to provide our services.
These may include:
- Payment gateway providers
- Technology and hosting providers
- Communication providers
- Customer support service providers
- Analytics providers
- Transportation/service partners
- Government or regulatory authorities where legally required
We do not intend to sell personal information to third parties for their independent commercial use.
6. Data Security
We take reasonable technical and organizational measures to protect personal information from unauthorized access, misuse, alteration, disclosure, or loss.
However, no online transmission or storage system can be guaranteed to be completely secure.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling bookings, maintaining business records, resolving disputes, complying with legal requirements, and enforcing agreements.
8. Third-Party Websites
Our website may contain links or integrations to third-party websites or services.
Raghuvanshi Travels is not responsible for the privacy practices or content of third-party websites.
Users should review the privacy policies of those services before providing personal information.
9. Children's Privacy
Our services are not specifically directed toward children.
Where a minor travels with an adult, the accompanying parent or guardian is responsible for providing required information and ensuring compliance with applicable travel requirements.
10. Your Rights
Subject to applicable law, you may have rights relating to your personal information, including the ability to request access, correction, updating, or deletion of certain information.
Requests may be submitted using the contact details below.
11. Data Breach
If we become aware of a security incident affecting personal information, we will take appropriate steps in accordance with applicable law and regulatory requirements.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or legal requirements.
The updated policy will be published on this page with a revised “Last Updated” date.
13. Contact Us
For privacy-related questions or requests:
Raghuvanshi Travels
Email: admin@raghuvanshitravels.com
Phone: +919874563210
Address: Main Office, Bus Stand, City