At Raghuvanshi Travels, we understand that travel plans can change. Our cancellation and refund process is designed to provide clarity and transparency to passengers.
1. Cancellation Eligibility
Cancellation eligibility depends on the ticket type, route, service, booking conditions, and time remaining before scheduled departure.
The cancellation deadline and applicable charges displayed at the time of booking shall apply to the relevant ticket.
2. Cancellation Charges
Cancellation charges may vary depending on how close the cancellation is to the scheduled departure time.
Applicable cancellation charges, if any, will be displayed or communicated during the cancellation process.
3. Refunds
Where a refund is applicable, the refundable amount will be processed to the original payment method used for the booking, unless otherwise specified.
The time taken for the refund to appear in the passenger's account may depend on the payment gateway, bank, card issuer, or financial institution.
4. Non-Refundable Bookings
Certain promotional fares, special offers, discounted tickets, or specific services may be non-refundable or subject to different cancellation conditions.
Passengers should review the fare rules before completing payment.
5. Rescheduling
If permitted for a particular booking, passengers may request a change to their travel date or service subject to availability and applicable charges.
Any fare difference may be payable by the passenger.
6. Cancellation by Raghuvanshi Travels
In exceptional circumstances, a service may be cancelled, delayed, modified, or withdrawn due to operational, weather, road, safety, regulatory, technical, or other unavoidable circumstances.
Where a service is cancelled by Raghuvanshi Travels and a refund is applicable, the eligible amount will be processed according to the applicable booking terms.
7. No-Show
If a passenger does not report at the designated boarding point within the required time, the booking may be treated as a no-show and may not be eligible for a refund.
8. Incorrect Passenger Information
Passengers are responsible for providing accurate booking information. Changes or corrections may be subject to applicable restrictions or charges.
9. Refund Support
For cancellation or refund assistance, contact:
Phone: +919874563210
Email: admin@raghuvanshitravels.com